Using Performance Measurement to drive

نویسنده

  • Umit S. Bititci
چکیده

The performance measurement revolution started in the late 1970s and early 1980s with the dissatisfaction of traditional backward looking accounting systems. Since then, there has been constant development in this field. If we look back and see “What is Performance Measurement?” According to Neely et al (1995), Performance Measurement is the process of quantifying effectiveness and efficiency of actions. What is the purpose of Performance Measurement? Its purpose is to monitor and improve the performance of these actions on a continuous basis. In other words, Performance Measurement is a continuous improvement tool.

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تاریخ انتشار 2005